Terms and conditions
Last updated: 08/09/2026
These terms set out how I work, what you can expect from me, and what I need from you. They apply when you book a discovery call, a consultation, or a package with holistic her. By booking, you're agreeing to them.
Please read them properly. If anything is unclear, ask me before you book.
1. Who you're working with
holistic her is a nutritional therapy, functional medicine and somatic health practice run by Hind M'hamdi.
holistic her is the trading name of Hind M'hamdi, a sole trader registered in England.
Address for correspondence: 27 Chelsham Road, SW4 6NR, London.
Email: hind@holisticherco.com
Website: holisticherco.com
I hold an MSc, DipNT, a health coach certification and am IFM trained. I am a registered member of ANP, GNC and NNA, and I work within their code of professional conduct. I hold professional indemnity and public liability insurance with Balens.
2. Who I work with
I work with women aged 18 and over. I don't work with children or young people under 18.
There are some situations where I'm not the right practitioner for you, or where I'll ask you to speak to your GP or specialist before we start. I'll tell you honestly if that's the case, either at the discovery call or after reviewing your intake form.
3. What I do, and what I don't do
I offer nutritional therapy, functional medicine consultations, and somatic practices for nervous system regulation. My work is educational and supportive. It's designed to help you understand what may be driving your symptoms and to give you practical, personalised strategies for your food, lifestyle, sleep, stress physiology and daily rhythms.
To be very clear about the boundaries of that work:
I am not a doctor, and nothing I offer is medical advice, diagnosis or treatment.
I don't diagnose, treat, prevent or cure any disease or medical condition. Where I talk about patterns, mechanisms or working hypotheses, these are interpretations offered to help us decide what to explore next. They aren't clinical diagnoses.
I don't prescribe, and I won't ever tell you to stop, start or change a prescribed medication. That's a conversation for the doctor who prescribed it. If something we're doing might interact with your medication, I'll flag it and ask you to check with your GP or pharmacist.
My work is complementary to your medical care, not a replacement for it. I'd encourage you to stay registered with a GP and to keep them informed about the work we're doing together.
If at any point something you tell me needs medical attention, I'll say so directly and refer you on.
4. Booking and payment
Current fees for each service are listed on the website and confirmed before booking.
Payment terms:
Single consultations are paid in full at the time of booking. Packages are paid in full before the first session, or in instalments by prior arrangement, with the first instalment due before the first session and the remainder due on every subsequent month.
Payments are taken through Practice Better. Fees are inclusive of VAT.
If an instalment isn't paid on the agreed date, I may pause sessions until the account is up to date.
Packages are personal to you and can't be transferred or shared with another person.
Package sessions need to be used within 6 of the start date for the basics package, within 9 months for the foundation and within 12 months for the deep work.
5. Your right to change your mind
Because you're booking online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of booking and receive a full refund, unless the service has already started.
If you want your first session to take place inside that 14-day window, you'll be asked to confirm that you want me to start straight away, and that you understand you'll lose the automatic right to a full refund once the work has begun. If you then cancel part-way through, I'll refund you in proportion to what hasn't yet been delivered.
6. Cancelling, rescheduling and missed appointments
Life happens, and I'd much rather you move a session than push through one you can't be present for. What I need is notice, because a late cancellation is a slot no one else could take.
If you need to reschedule, please give me at least 24 hours notice. You can do this through your Practice Better client portal or by emailing me.
Cancelling or rescheduling with less than 24 hours notice, or not attending without notice, means the session is treated as delivered and charged in full.
If you're running late, I'll wait for 15 minutes. After that, the appointment is treated as missed. If you arrive late we'll use whatever time remains, and I won't be able to run over into the next client's slot.
If I need to cancel or reschedule, I'll give you as much notice as I can and offer you the next available slot or a full refund for that session.
7. Refunds
Once a package has started, it isn't refundable, except in the circumstances below. This is because the preparation, case analysis and protocol design happen up front, before much of the contact time.
I will consider a (partial) refund for sessions not yet delivered where:
a medical situation or significant life event means you can't continue
I decide I'm not the right practitioner for you and refer you elsewhere
I'm unable to deliver the remaining sessions
Where a refund is agreed, it covers undelivered sessions only, and any work already completed on your behalf, such as case analysis, protocol design or test interpretation, is deducted pro rata.
Discovery calls are free and carry no charge either way.
8. What I need from you
The work only does what it's meant to do if the information behind it is accurate. So:
Please tell me the full picture. Your medical history, diagnoses, medications, supplements, herbal products and contraception all matter, including the things that feel embarrassing or irrelevant. Recommendations built on incomplete information can be ineffective, and in some cases unsafe.
Please tell me if anything changes. New diagnoses, new medications, pregnancy, or a change in your symptoms all need to reach me as they happen.
Please tell me if something isn't working. If a recommendation feels wrong for you, or you're not doing it, that's useful clinical information, not a failure. I'd rather adapt the plan than have it quietly abandoned.
You're free to decide what you do and don't take on. Everything I suggest is a recommendation. You remain responsible for your own decisions about your health, and for how you apply what we discuss.
9. Supplements, tests and third parties
If I suggest a supplement, it's a suggestion. Practitioner-grade products are sourced through the Natural Dispensary or similar and paid for directly by you. I receive a small commission on products ordered through this dispensary but have chosen to pass on some of that commission as a discount to my clients. This never influences what I recommend, and you're always free to source products elsewhere.
Functional tests are ordered through third-party laboratories and paid for directly by you or through me (if agreed). These tests are not diagnostic medical tests. They're tools that help refine a working hypothesis, and I interpret them within that limit. Turnaround times, sample handling and results quality are the laboratory's responsibility, not mine.
If a test result suggests something that needs medical review, I'll tell you and ask you to take it to your GP.
10. Confidentiality
What you tell me stays between us. Your records are kept securely and are not shared with anyone without your permission.
There are three exceptions, and they're the standard ones:
where I believe there's a serious risk of harm to you or to someone else
where I'm required to disclose by law, or by a court
where disclosure is necessary to safeguard a child or a vulnerable adult
If I ever need to break confidentiality, I'll tell you first wherever it's safe and possible to do so.
I may discuss anonymised aspects of your case in clinical supervision or peer review. Nothing identifying is shared.
How your data is handled in more detail is set out in my privacy policy.
11. Between sessions
I'm reachable by email (hind@holisticherco.com) or through the Practice Better portal between sessions for short questions related to your plan. I aim to reply within 2 working days, Monday to Friday.
Messaging between sessions isn't a substitute for a consultation, and I can't provide urgent or crisis support. If you need help urgently, contact your GP, NHS 111, or emergency services on 999.
12. Recordings and materials
Sessions are not recorded.
Please don't record sessions without asking me first.
Protocols, handouts, resources and any materials I create for you are for your personal use. They're my intellectual property and shouldn't be shared, copied, published or resold.
13. Liability
Nothing in these terms limits my liability for death or personal injury caused by negligence, for fraud, or for anything else that can't lawfully be excluded.
Beyond that, my total liability to you is limited to the amount you've paid me for the service in question.
I'm not liable for outcomes that depend on factors outside my control, including how recommendations are implemented, incomplete or inaccurate information provided to me, or the actions of third parties such as laboratories and supplement suppliers.
Health outcomes vary, and I don't guarantee any specific result. What I commit to is careful, evidence-informed reasoning, honest communication about uncertainty, and telling you when something is outside my scope.
14. If something goes wrong
If you're unhappy with any part of your experience, please tell me first. Email me at hind@holisticherco.com and I'll respond within 2 working days and do what I can to put it right.
If we can't resolve it between us, you can raise a complaint with ANP, GNC, or NNA, who hold me to their code of conduct.
15. Changes to these terms
I may update these terms from time to time. The version that applies to you is the one published when you booked. If I make a significant change part-way through a package, I'll tell you.
16. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
This page was last reviewed on 08/09/2026.